A leak has been confirmed as the cause of the water draining from Carshalton Ponds.
In recent weeks, residents have noticed that the water level at Carshalton Ponds has been fluctuating, with some areas appearing almost dry and the waterfall no longer flowing.
Carshalton Ponds is owned by Sutton Council, which is responsible for their upkeep, while SES Water manages the water supply and has been helping to maintain flows during the current issue.
Sutton Council has confirmed that the reason for the change in levels is due to a leak in the systems.
SES Water has been topping up the pond to maintain the flow and said the pumps have never been switched off, despite worries from residents about the pond looking dry.
Pete Harris, Operations Director at SES Water, said: “We’re working with the London Borough of Sutton, who own the pond, to ascertain why the lower pond is uncharacteristically draining.
“We’ve been providing the pond with extra water supplies during this time to help sustain flows and have never turned off the pumps when they’ve been required.
“We share residents’ concerns, which is why we’ve acted quickly and are working hard behind the scenes to restore levels.”
Mark Dalzell, Head of Parks and Open Spaces, said: "Over the last few weeks, those of you who live nearby may have seen that the level of water in the ponds has been rather variable.
“At times, some of the ponds look almost completely empty.
“That is because there appears to be a leak somewhere in the system, and at the moment we are investigating with our partner, Sutton and East Sussex water, to see exactly where that leak is and how that problem can be fixed."
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