Croydon Council has set out its plan to radically change over the next five years in the Future Croydon Project which will make the council "more approachable and always put residents first".

Future Croydon is about transforming and modernising council services, at an accelerated pace.

New technology is set to help make the council more effective and efficient so that it provides better customer care and value for every penny spent.

Croydon has delivered £137 million in savings in the past three years, with a further £30 million planned for 2024-25.

Despite this, some of the council’s costs, such as children’s and adults' social care, remain among the highest in London.

The council says this is "not financially sustainable for the future - and this is why the council needs radical change".

Croydon needs to save just under £100million in four years and will only do this by becoming the most cost-efficient and effective council in London.

The Government has recognised this plan as good progress.

Future Croydon has already started with a council-wide drive to improve customer care.

Over the next five years, Croydon Council says it will maintain this focus, as it improves its use of technology to ensure that customer interactions with the council are seamless and hassle-free.

Jason Perry, Executive Mayor of Croydon said: “Croydon has to save £100m over the next four years and the only way we will do this is by becoming more efficient and more cost-effective.

“Our transformation plans put people first – ensuring we do a better job for our residents and customers.

“We’re modernising to make it easier for them to get in touch, and to have a good experience when they do.

“This is not radical – what is radical is the scale and pace at which Croydon is going to deliver the change.

“The council needs to get much better at some of its interactions with residents – and this starts now.

“Some transformation will take longer, but we will work at pace to deliver.

“Ultimately, we want to change our relationship with our residents, so that we are empowering and enabling them as much as possible.”