Thousands of Lloyds Bank users are experiencing problems with online banking.
More than 4,200 issues were reported on Downdetector as of 9.20am on Monday, November 9, with 72 per cent of complaints related to the Lloyds Bank app.
One user said: "Down yet again, happening far too often these days."
Another said their banking issues had disrupted their day, adding: "Our shopping delivery down, now the bank, something bizarre happening."
@jaidenofficial Sorry about this. Some customers are having issues accessing Internet Banking and our Mobile App right now. Bear with us as we fix this. ^Sanaa
— Lloyds (@LloydsBank) November 9, 2026
A third customer on X (formerly Twitter) said: "@LloydsBank I’ve not been able to log in my account on the app or website for 3 days now.
"Can’t access my own £. Why?
"I’ve spent over 2 hours on hold over the last few days trying to get help."
Lloyds Bank responded: "Sorry about this.
"Some customers are having issues accessing Internet Banking and our Mobile App right now.
"Bear with us as we fix this."
Is Bank of Scotland down?
Customers are also reporting problems logging into the Bank of Scotland app.
Taking to X, this customer said: “Is this just me or anyone else having issues logging on?”
@khendry90 Hi Kalvin, I am Raj. Thanks for reaching out. We're sorry about this. Some customers are having issues accessing Internet Banking and our Mobile App right now. Bear with us as we fix this.
— Bank of Scotland (@BankofScotland) November 9, 2026
Another added: “Nobody can log in. Bank of Scotland and Lloyds app are both down.”
Replying to another concerned customer on social media, Bank of Scotland said: “We’re sorry about this.
"Some customers are having uses accessing internet banking and our mobile app right now.
"Bear with us as we fix this."
Some customers have also complained about being unable to access Halifax banking apps on Downdetector, which is part of the wider Lloyds Banking Group.
Lloyds confirms "things are back to normal"
Lloyds previously said it was aware of the issue affecting internet banking and the mobile app, and was working to fix it.
The banking group has now confirmed everything is back to normal.
A Lloyds spokesperson said: "We're sorry customers had trouble logging in to our app earlier this morning, but can confirm things are back to normal.”
What is Downdetector?
Downdetector is an online website that allows users of popular services, including X, Instagram, Facebook, Virgin Media and more, to report if they are having trouble with the services.
The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
Describing itself on its website, Downdetector is “where people go when services don’t work.”
The website monitors disruptions to various key services including the internet, web hosting platforms, banks, social media and more.
You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website.
In short, users can get involved by submitting any issue reports on the platform.
Problem indicators are also collected from social media and other factors on the web, Downdetector explained.
These reports are then validated and analysed in real-time.
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An incident is then detected if the number of reports is significantly higher than the typical average for that particular service.
When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.
Have you had issues with the Lloyds, Halifax, or Bank of Scotland apps this morning? Let us know in the comments below.
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