Making the right decision when it comes to telecoms cannot be overemphasized enough. This is because it is important to make the right impression to the customer right from the moment they make a phone call to your business.

Businesses are now realizing the importance of gaining the trust and confidence of a customer right from the moment they establish contact. This is why having a solid inbound telecom can mean all the difference between having a successful business or losing a potential customer.

The system should be set up in such a way that when a customer calls your business, the phone can be answered at the earliest possible time. Many customers are usually turned off and may even have a negative impression when they try to make contact with the business but their calls go unanswered.

One of the solutions is to seek the virtual number services from Number Supermarket. This is a cloud-based number solution that covers businesses of all sizes. It provides non-geographic numbers with the option of including a range of premium features such as out-of-hour messaging, fax to email and mid-call transfer. This added features boost call efficiency and enhance caller experience. However, the added features will depend on the package you choose. The packages on offer are – Standard, Professional and Advanced. Each of the available packages has a dedicated customer care services 24/7.

Read on to learn how each of the three feature are of help to your business when you choose the cloud based number service from Number Supermarket.

Pre-connection greeting

This feature ensures all your customers hear a pre-connection message when they call your company. One of the major advantages of this feature is that it welcomes the customer and helps communicate the services your business offers. Furthermore, when customers hear a pre-connection message, they are assured that they have dialled the right company.

With this feature, you can adapt the greetings to suit specific needs of your company. For example, the message can be tailored to notify customers of any additional services, products or any promotions your business may be running.

All Number Supermarket clients are provided with the option of adding this feature to their numbers via the client portal. Adding this feature is easy and straightforward. It also does not require any additional equipment or hardware. It gives the client the ability to choose from any of the pre-recorded messages that they want their clients to hear. In addition, clients can record their own unique messages.


Having the multi-phone feature is a huge welcome for businesses. Clients can now have incoming calls routed to multiple phones in their business setup. An advantage of this feature is that it enhances the chances of any call being made by the customer being answered. It does this by ensuring that when a customer makes a call, it will not only be in one line, but on all the phones you have assigned your business number. This also has the advantage of making sure the call is answered as quickly as possible.

With this multi-phone feature, you can point your incoming call to mobile phones, homes phones or office phones all at once. This enhances the chances of someone picking the call whichever their location. Furthermore, since there is no limit to the number of lines you can use, this feature allows you to increase call traffic volume. This ensures that you do not have to use many different numbers to cater for a larger client base. Number Supermarket has made it easier and straightforward to set-up and use these features.


Number Supermarket also provides the auto-attendant feature as part of its multi-level Instant Voice Recognition feature. This feature enables a business to build a variety of customizable menus which ensures your customers are greeted with tailored messages that are specific to the services offered by your business.

It enables customers to navigate through the menu and find the right type of services they want. This makes it easier for customers to access the right type of services they want, while also giving them the opportunity to scroll through the available services. This helps businesses enhance their reputation and attract a wider pool of potential customers.

When a business has the ability to redirect calls to pre-established locations, people or departments, the likelihood of encountering congestion is reduced significantly. In addition, customers get to enjoy better services. The fact that it is possible to enable personalised messages also ensures you stay on-brand. An advantage of this is that there is no need for extra hardware or equipment needed to take advantage of this feature.

In conclusion, there are many benefits of having a virtual number from Number Supermarket. The premium features on the other hand ensure you improve the customers' calling experience, enhance the inbound telecoms and improve customer care services.

You can buy 0800 numbers from Number Supermarket today and start benefitting from all of the above and more. By providing virtual telephone numbers to businesses of all shapes and sizes, they help keep business communications running efficiently. Call today on 0330 332 0400 to talk to a member of the Number Supermarket team.