Not wishing to be a technophobe I recently acquired a Smart card which Croydon library seems anxious to promote.
It was, so I thought, an intelligent move, Oyster card and library card all in one and nothing to pay.
It seems it was not such a smart move.
Croydon now have all my details, all power to them, but the new card is not able to operate the automatic book checkout unlike my old card.
Imagine my frustration when armed with my new card I was then forced to join a long queue to have my books checked out manually.
When I have an afternoon to spare I shall return to the library and ask them to reissue me with an old card.
That should give them something to think about!
Unless, of course, in the meantime they are able to come up with something better.
Mary H Muncey
Received by email
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