Mayday Hospital’s emergency services has again been rated poorly by patients in a report but health bosses insist things are improving.

In the latest Healthcare Commission patient survey of emergency services, Mayday Hospital scored in the bottom 20 per cent of London trusts in several categories.

When patients were asked “If you had any anxieties or fears about your condition or treatment, did a doctor or nurse discuss them with you?” the hospital ranked bottom in London.

And it was the same story for the question “Did hospital staff tell you who to contact if you were worried about your condition or treatment?”

The only category to rank in the top 20 per cent in London was the speed at which pain relief was administered.

There were 272 respondents (35 per cent) to this survey.

A spokeswoman for Mayday said: “Mayday is a very busy A&E department which sees more than 128,000 people every year. The Healthcare Commission itself acknowledges this issue, and their recent urgent care review noted a higher number of visits to London A&Es than in other parts of the country, which inevitably has an impact on patients’ views of their experience.

“This survey was carried out prior to a major refurbishment of Mayday’s A&E department, which has made it larger and improved the quality of facilities for people who need further assessment or observation before either being admitted or discharged.

“It will take a little while for these improvements to be reflected in national surveys of this nature, but in the meantime we will continue to listen, and make improvements as a result of patient feedback.”

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