Thames Water has responded to customer reports of cloudy water in the Epsom area, confirming that the issue is under investigation.
Today (September 10) Thames Water confirmed it believes this is an “isolated issue” and has been caused by a burst mains pipe in the Epsom area.
A spokesperson for the company stated that the water supplied is of “good quality” and “safe to drink”, despite the appearance of cloudiness.
“We take the quality of our water extremely seriously and continually carry out tests as part of our routine activity”, a spokesperson for Thames Water said.
The statement comes after a Thames Water customer in Ewell contacted Your Local Guardian to share concerns about the “cloudy water” coming from his kitchen tap.
The resident, who wished to remain anonymous, said: "I started to feel unwell when I woke up on Sunday – my stomach hurt so I went and got water from the tap, but I felt even worse after I drank it.
“In the end, we had to go to the shops to buy bottles of water."
"I didn’t question it at first – my neighbours and my mum were also unwell.
“Today [Tuesday] is the first day I have since drank the tap water, and it seems fine."
After additional sampling Thames Water has confirmed that its initial tests results came back clear but remain running further tests to “reassure its customers”.
A Thames Water spokesperson said: “White or cloudy water is normally caused by air in the water and is not harmful to health.
“We’d like to reassure customers that they can continue to drink their water.”
A Thames Water spokesperson added: “Our engineers are investigating and will carry out urgent repairs.
“We’d like to reassure customers that our water is among the highest quality drinking water in the world – and since 2010 more than 99.95 per cent of tests taken from customers’ taps met the standard required by UK legislation.
“Every year we carry out more than 500,000 tests, taking samples from source to tap.
“Customers can find information about their water supply by inputting their postcode on our website.
“Should anyone be concerned about their tap water, be it a change to taste, look or smell, we’d encourage them to contact us.”
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