As the coronavirus pandemic worsens in London and across the UK a host of new measures will be put in place by Croydon Council.

At the moment libraries and bin collections are running as normal but this may well change in the coming weeks.

Croydon Council leader Tony Newman said: “Our number one priority is to deliver the vital public services you depend on and to safeguard and look after the most vulnerable.

“Our frontline council services such as waste and recycling, and adult and children’s social care, have well-developed plans to minimise disruption.

“Most of our services are currently operating as normal. However there may come a point where we have to stop some services, such as libraries,  to ensure we prioritise others, and we will keep you informed every step of the way.

“We are also working closely with local partners to co-ordinate our response and ensure that no-one is left behind.”

We’ve put together the measures that are already in place, but this may change in the coming days and weeks.

Bins 

Normal rubbish collection is taking place but if somebody in your house has symptoms of Covid-19, things like tissues and disposable cleaning cloths these should be tied up and sealed in a disposable bag.

This must be kept separate from other waste for at least 72 hours before being put in your usual bin.

Other household waste can be disposed of as normal.

Family Justice Centre

For domestic abuse support the Family Justice Centre (FJC) is still open for appointments and walk-ins.

Phone appointments are also available. Call 020 8688 0100.

Adult social care

Appointments with adult social care staff are now happening by phone, if you had an appointment and haven’t heard from your social worker, call 020 8726 6000.

Or if you are concerned about a vulnerable adult call 020 8726 6500 (999 if they are in immediate danger).

Businesses

All retail and hospitality businesses will be exempt from paying business rates for 12 months.

And smaller businesses will have the option of a £25,000 grant to cope with the impact.

Food

With many more people unable to go to work, buying food at this time could become a struggle.

You may be eligible for three council-run Food Stops in Fieldway, Selsdon and Thornton Heath.

If so, you can get £20 worth of fresh food and other groceries for £3.50 per week. For more information, email: anita.konczak@croydon.gov.uk

Housing costs

If you already receive housing benefit, the council can offer discretionary housing payments which can be used to cover costs including rent.

To see if you qualify and to find out more, visit: www.croydon.gov.uk/advice/benefits/discretionary-support/discretionary-housing-payment

Council tenants

Any council tenant that gets into arrears as a result of the virus will not face eviction.

In a tweet council leader Tony Newman “urged” th private rented sector to follow suit.

Homelessness

The council’s Gateway services are still running – which is to help residents avoid homelessness.

If you are in need of support or want to refer someone, email gcc@croydon.gov.uk – please include a mobile number so an adviser can call you back.