A mother has slammed Travelodge after she arrived at the Kew Bridge Travelodge to find it was closed following a fire.

Ann Breeze said she booked the accommodation in June last year, but when she travelled down from Manchester with her son, discovered the branch had been closed.

She only later discovered a single email from the company had been sent before she travelled, which had gone into her junk email inbox.

Ms Breeze said: "On January 2, me and my son left Manchester and began to make our way to London in the morning.

"When we arrived at the Travelodge we could see a rail up but there were no signs.

"We eventually managed to find an entrance to the hotel at the back along with a security guard.

"After explaining the situation to him - he advised that we were not the only customers that this had happened too.

"He advised me to contact Travelodge's customer service and to also make my way to the nearest Travelodge where staff would be able to help me."

Ms Breeze drove to the Travelodge in Richmond and after 15 minutes of being on hold, said she was finally able to speak with a customer service representative.

Ms Breeze added: "The staff in Richmond were very friendly and helpful.

"Me and my son were given a double family room, our money that we paid to have breakfast was refunded, and Travelodge also agreed to cover our parking costs.

"I don't want to put anyone in a bad light but I do know that I'm not the only person that this happened too and I do think it's outrageous."

However a Spokesperson for the Travelodge said: "'We would like to sincerely apologise to Ms Breeze for her recent Travelodge experience, this is not our normal level of service and as a gesture of goodwill we have fully refunded her booking including breakfast and car parking costs."