It doesn’t take a genius to work out that if you put four GP surgeries into Surbiton Hospital and only have one receptionist answering the phone for all of them, no-one is going to get through.

My GP surgery used to be small, friendly, caring, close to where I live, everyone knew everyone else, and the phone was answered quickly by someone who knew who my GP was.

Surbiton Hospital looks nice – all shiny and new, but it is big, cold, impersonal, unfriendly, uncaring, further away from where I live, and a complete shambles.

I wish my GP surgery had never moved in there, and I wish it would move out and back to its old premises.

Nannette Herbert