The main provider of the NHS 111 helpline wants to pull out of its contract with Sutton and Merton due to financial problems.
The troubled non-emergency hotline is facing a major blow as NHS Direct announced it wants to withdraw all of its 11 contracts to provide the 111 service.
The leader of Sutton Council Ruth Dombey has expressed deep concerns about the announcement – particularly in relation the strain on local A&Es and proposed closures at St Helier Hospital.
Officials have promised that patients who live in affected areas will "continue to receive a prompt and safe service" however health unions warned that some parts of the service were "in chaos".
NHS Direct’s “planned withdrawal” follows estimates that the service would contribute a £26m deficit to their finances.
NHS Direct originally won 11 of the 46 contracts to provide the 111 service.
Coun Dombey said: “This is a vital service which will leave a severe gap in local health provision if it is allowed to disappear.
“Local A&E wards are already struggling to cope with demand and this will mean that even more people will need to access the service.
“It is yet more evidence that a proper review of healthcare across London should be undertaken for the good of people across the capital. Rather than closing hospital services, the NHS should be providing better healthcare in the community.”
A spokesperson for the GPs in charge of Sutton’s healthcare, Sutton Clinical Commissioning Group (CCG), said: “We are currently reviewing future delivery plans for the service and working with NHS Direct, NHS England and local commissioners to assess potential solutions to ensure we have a high quality service in place for the future. No final decision on a preferred option has yet been made.
“NHS 111 services are operating as normal in Sutton, delivering a good service against key performance measures and patients should continue to contact 111 for help and advice.”
NHS England set up an inquiry after serious incidents, including three deaths, were linked to the service.
Tell us about your experiences with the 111 helpline by leaving a comment below or emailing ssleigh@london.newsquest.co.uk or call 0208 722 6358
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