A Sutton GP surgery is disputing some findings made by Care Quality Commission (CQC) inspectors after the healthcare watchdog ordered it to improve.

Grove Road Practice was graded as “requires improvement” in a report published on Thursday, January 12, following a visit by inspectors in October, 2016.

In the five areas examined the medical centre, which has about 8,900 patients on its books, was found to need improvement in service safety and effectiveness, but it was revealed to be good in the care, responsiveness and leadership categories.

Inspectors said: “Many staff had not undertaken mandatory training including safeguarding vulnerable adults, infection control, fire safety, mental capacity act and information governance.”

But the surgery told the Sutton Guardian it provided good access for patients and was disputing some of the points mentioned in the report and that they had already carried out many of its recommendations.

Dr Brendan Hudson, one of the GP partners at the practice, said: “We are embarrassed and dismayed and we will be putting it right as soon as we can.

“The point on safeguarding is not true, our doctors have got them, but some of their certificates were missing from the practice. We have submitted the accreditation to the CQC and it will be ready within two weeks.

“The report also pointed out that patients have very good access and can get to their appointments and that is a huge part of what we want to provide.

“We want our patients to be assured that we will put everything right instantly, if we can do that. We have a safe service and we will make sure this does not happen again.”