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"Quieter" Kingston offices to close under South West Trains (From Your Local Guardian)
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"Quieter" Kingston offices to close under South West Trains
9:44am Friday 26th February 2010
South West Trains (SWT) has announced plans to close ticket offices at Kingston’s quieter train stations during the weekends.
Under the proposals, customers will no longer be able to buy tickets during the weekend at Malden Manor or Berrylands. Motspur Park’s ticket office will be shut on Sundays.
The consultation period will last 28 days, meaning the changes could take effect as early as April.
Ian Johnston, customer service director for SWT, said: “People’s buying habits for rail tickets have changed in the same way as many other products, with more and more customers choosing to make purchases over the phone or via the internet.
“The recent introduction of Oyster on our services in Greater London is also having an effect on buying habits.”
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Your Say YourLocal Guardian
Upkeep, By the river says...
12:08am Sat 27 Feb 10
Thats because we no choice. You, South West Trains are trying to change peoples buying habits so that you can claw back some profits. Motto : Profits before Service.
jjsmithy, Worcester Park(Kingston) says...
9:18am Mon 1 Mar 10
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Fred Dawson, New Malden says...
10:18am Fri 26 Feb 10