Thousands of Sky broadband customers were left without web or phone access after a network outage across London.
One of the UK’s largest broadband providers, Sky attributed the failure on a break to fibres caused by roadworks on Tuesday afternoon (February 20).
Homes in Wandsworth, Balham, Battersea, Clapham, Tulse Hill, Tooting, Streatham and Brixton were hit from around 5pm.
Angry customers took to the internet to voice their complaints.
Legit how I feel when sky's internet keeps messing up pic.twitter.com/T2dpA6cEBt
— Chlo. (@fentz_) March 1, 2017
Sky broadband is down AGAIN yet service checker says all is fine. Huge outage in south London. Sort out your bad service @SkyUK @SkyHelpTeam
— Baz (@8bitbaz) February 28, 2017
Sky broadband is dead fam #London #tooting @SkyUK
— Alex Hayes (@Hazey13new) February 28, 2017
@Chap_diddy_chap @SkyHelpTeam Mate I'd rather have dial up internet installed than sky broadband 😂
— Page (@Pagey087) February 28, 2017
#skybroadband is down so I'm actually reading a BOOK. and CLEANING
— Lea Volpe (@lea_volpe) February 28, 2017
Sky apologised at 1.36am for the inconvenience caused and confirmed all was back up and running.
Resolved: South London. Customers will now be able to get online and make/receive calls. Sorry for the inconvenience.
— Sky Help Team (@SkyHelpTeam) March 1, 2017
A Sky spokesperson said: "Ongoing roadworks taking place between Vauxhall and Bermondsey resulted in a physical break to fibres, causing broadband and phone outages for some customers.
"Unfortunately the initial incident was out with our control, but support teams worked closely with council teams to repair the broken fibres and get services back up and running by the early hours.
"We apologise to customers for any inconvenience caused."
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